24 HOURS PERIOD
We give a 24-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described.
We do not accept returns just because the customer wishes to buy something else or somewhere else. This is not a good enough reason to return a product. It’s impossible to resell some products after they’ve been opened or unsealed as they will not pass as new items anymore.
The customer must have a valid reason as to why they’re returning the product. Some of the reasons you can get an exchange or refund are when the item is faulty, damaged, dysfunctional or the product delivered wasn’t the one ordered.
AFTER 24 HOURS
After the 24-hour grace period, We cannot accept returns. From here on we can only return it to the manufacturer or their respective service center for repair as it’s still under warranty.
PREPARING ITEM FOR RETURN
– Does not meet the description stated on Overtech.co.ke
– Is faulty, damaged, or not in working condition at the time of delivery.